Issue: After entering username and password, a blank window appears with error noted in the lower left corner.
Solution: Download and install two Microsoft security updates.
Links are provided to Microsoft's Download Center for the specific updates required.
We currently do not support Windows 98 or below operating systems. For support of this OS, please go to www.microsoft.com and download any updates.
| Review the information carefully to ensure correct download is selected for your operating system (Windows 2000, Windows ME, Windows NT, Windows XP). | |
| Download First | Microsoft XML 4.0 SP-2 Parser |
| Download Second | Microsoft XML 4.0 SP-2 Parser Hotfix |
| Close Window | |